Returns & Exchanges
At Mozi Wash, we want you to love your home care products, which is why we offer a 30-day satisfaction guarantee on all orders. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our customer support team at hello@moziwash.com with your order number and the reason for your return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing